Hey ScorpA\rents!

Ever had that moment where you open your browser… and suddenly it feels smarter than you?
Yeah, same here. One minute you’re Googling something simple, the next minute—boom—AI is finishing your thoughts, remembering your habits, and basically becoming your digital sidekick.

But here’s the twist…
While Big Tech is busy loading up the engines, the real question is—are you upgrading your mindset too? Because tools can level the playing field… but mindset? That’s still the ultimate unfair advantage.

Now, speaking of upgrades… let’s talk about something just as important—what happens when things don’t go perfectly (because let’s be honest, they rarely do).

That’s where today’s sponsors come in

First up, Gladly breaks down a surprising insight: 88% of issues were resolved… yet 22% of customers still walked away.
So what actually went wrong? And more importantly—what can you learn from it?

And if you’re thinking bigger—like scaling your side hustle or marketing smarter—tvScientific has just dropped their 2026 Performance Marketing Media Mix Guide
It’s basically your cheat sheet to where attention (and money) is flowing next.

Estimated Reading Time: 5-6 minutes

TOGETHER WITH OUR PARTNER

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

See the data

Ever Repeated the Same Prompt Again and Again?
Be honest… how many times have you typed the same AI prompt?
“Summarize this… compare that… rewrite this…”
Feels like déjà vu every day, right?

Chrome Now Saves Your AI Workflows
Google just introduced “Skills” in Google Chrome.
Think of it as saving your favorite AI prompts.
One click… and it runs again instantly.

Your Prompts, On Repeat
You create a prompt once.
Then reuse it across different websites.
No more typing. No more thinking.

Real-Life Example – Simple But Powerful
Looking at recipes?
Saved a prompt for “vegan substitutes”?
Now it works on every recipe page automatically.

Super Easy Setup
Save prompts directly from chat history.
Type “/” or click “+” to activate them.
That’s it… your workflow is ready.

Flexibility – You’re Still in Control
Need to tweak something?
You can edit your Skills anytime.
It’s like upgrading your own mini AI toolkit.

Bonus – Ready-Made Skills Library
Don’t want to start from scratch?
Google gives you pre-built workflows.
Think productivity, shopping, budgeting, even studying.

Safety Layer – You Stay in Charge
Before doing anything major… AI asks you first.
Sending emails? Adding events?
You confirm it. No surprises.

Early Trends – What People Are Using It For
Health tracking, shopping comparisons, document summaries.
Basically… anything repetitive.
Sounds familiar for side hustlers, right?

Build Faster, Scale Smarter
Imagine saving prompts for:
Content writing, research, product listings.
Now your workflow runs like a system… not effort.

Next Moves – Start Using This Smartly
Identify tasks you repeat often.
Turn them into Skills.
Let AI handle the boring parts.

AI isn’t just getting smarter.
It’s getting repeatable.
And that’s where real leverage begins

Market Near Highs, But Something Feels Off
The S&P 500 is climbing again.
Looks strong on the surface, right?
But here’s the real story… it’s happening inside the MAG7.

Valuations Still Look “Cheap”
Despite the rebound, big tech isn’t overpriced.
In fact… valuations are still below previous AI hype peaks.
So ask yourself—has the real rally even started?

AI Demand Isn’t Slowing Down
AI demand is still accelerating.
Big players are locking in massive compute deals years ahead.
That’s not slowing down… that’s doubling down.

Compute Crunch – The Real Bottleneck
Everyone wants AI power.
But GPUs and compute are getting tighter.
Simple math—more demand, limited supply… what happens next?

Big Money Moves – Follow the Signals
Amazon’s AWS AI is already a $15B business.
Backlog is huge, pricing power is improving.
This isn’t hype anymore… it’s real revenue.

Valuation Check – Still Room to Run
Forward P/E for MAG7 is around 24.9x.
That’s not extreme for companies leading a global shift.
Feels more like “discounted growth” than “bubble,” right?

Inside MAG7 – Where Things Get Interesting
Microsoft, NVIDIA, Amazon, and Meta Platforms
All still trading near lower historical valuation ranges.
Translation? Potential catch-up is still on the table.

Top Picks – Who Benefits Most
Amazon → Direct AI spending through AWS
Alphabet Inc. → Full-stack AI ecosystem
NVIDIA → Still the backbone of AI infrastructure
These are the “frontline” players of this cycle.

Wildcard – The Quiet Catch-Up Play
Microsoft is strong… but moving slower.
Why? It’s still seen as a “software company.”
But if sentiment shifts… this could surprise.

Next Moves – Position Smart, Not Emotional
Watch earnings closely.
Focus on revenue, pricing, and margins.
That’s where rerating happens.

AI isn’t cooling off.
It’s just getting started…
And the market hasn’t fully priced it in yet

TOGETHER WITH OUR PARTNER

Growing a brand used to be more straightforward. Run ads on a couple channels, follow a playbook, and scale what works.

Now, attention is hard to buy while more and more companies are bidding for it.

People are constantly scrolling, skipping, swiping, and split-screening which makes finding a moment where your audience is truly paying attention the top priority.

That’s where Performance TV stands out.

Check out this guide on the most effective mix of performance channels to capture audience attention in 2026.

Download the Guide

by Élisabeth Cadoche, Anne de Montarlot

Ever Felt Like You’re “Faking It”?
Be honest… ever thought, “I don’t deserve this”?
Like one day people will “find out”?
Yeah… you’re not alone.

It’s More Common Than You Think
High achievers feel this the most.
The more you grow… the more you doubt.
Funny right? Success brings insecurity.

Credit Check – Give Yourself What You Earned
You worked for where you are.
But your brain says, “It’s luck.”
Pause—what if it’s actually your effort?

Identity Question – Who Are You Really?
You keep upgrading your life.
But your self-image stays old.
So you feel like an outsider… in your own success.

The Imposter Story – How It Starts
It’s not real… it’s learned.
Past experiences, expectations, comparisons.
Your brain builds a story—and you believe it.

Types of Imposters – Which One Are You?
The perfectionist: “Not good enough yet.”
The overworker: “I must prove myself.”
Sound familiar? Yeah… most of us fit somewhere.

Challenge the Doubt – Flip the Script
Next time doubt hits, ask:
“Where’s the actual evidence?”
Most of the time… it’s just noise.

Turn Weakness Into Strength
What if insecurity = awareness?
And awareness = growth?
That “fear” might actually be your edge.

Be the Role Model – Not the Critic
Your kids are watching.
Your team is watching.
Would you want them to doubt themselves like you do?

Next Moves – Build Real Confidence
Track your wins.
Speak to yourself better.
Confidence isn’t magic… it’s built.

You’re not an imposter.
You’re just… growing into your next level

Have a question or want to learn more?
Hit reply and let me know what you’re most curious about! Your feedback helps me dive deeper into topics that matter to YOU in the next edition.

Let’s make AI work for us, not the other way around.

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